Every detail, considered.
Explore the complete ChronoWise platform. Purpose-built features for luxury watch waitlist management.
Customer Management
Complete client relationship tools designed for luxury retail
Full Customer Profiles
Comprehensive profiles with contact details, addresses, preferences, and notes.
Google Maps Integration
Address autocomplete for accurate customer location data.
Advanced Search & Filter
Find customers instantly by name, email, or phone number.
Bulk CSV Import
Migrate your existing customer database in minutes with CSV import.
Customer Blacklist
Flag and manage problematic clients to protect your business.
Owned Watch Tracking
Track customer-owned watches with encrypted serial number storage.
Wishlist Pipeline
Visual workflow management from enquiry to allocation
Six-Stage Pipeline
Visual tracking through Waiting, Prioritised, Followed Up, Offered, Accepted, and Rejected stages.
Time-on-Wishlist Tracking
Automatically calculate wait times to inform prioritisation decisions.
Notes & Comments
Add detailed notes to each wishlist entry for complete context.
Preowned Preferences
Track whether clients are open to preowned or new pieces only.
Duplicate Prevention
Automatic checks prevent the same watch being added twice for a customer.
Quick-Add from Dashboard
Rapidly add new wishlist entries without leaving your overview.
Watch Catalogue
Comprehensive watch database with complete specifications
Complete Watch Database
Store brand, model, reference, collection, metal, bracelet, bezel, and dial details.
Service & Warranty Tracking
Monitor service intervals and warranty periods for your inventory.
Manufacturer Reference Links
Quick access to manufacturer specifications and documentation.
Wishlist Availability Toggle
Control which watches appear on your waitlist offerings.
CPO Price Label Generator
Generate professional PDF price labels for retail display.
Marketing & GDPR Compliance
Built-in tools for regulatory compliance and consent management
Marketing Consent Tracking
Record and manage marketing preferences with date stamps.
Digital Signature Capture
Collect legally-binding digital signatures for consent records.
Privacy Acceptance Tracking
Document privacy policy acceptance for each customer.
Full Audit Trail
Complete history of all consent changes for regulatory compliance.
Communication Tools
Professional email templates and communication logging
Customisable Email Templates
Create branded email templates for consistent communication.
Dynamic Placeholders
Automatically insert customer, watch, and staff data into emails.
Email Logs
Complete sent history for every customer interaction.
Template Version Control
Track changes to templates over time.
Analytics & Reporting
Data-driven insights to inform your allocation decisions
Dashboard Metrics
At-a-glance overview of your waitlist health and performance.
Status Distribution Charts
Visual breakdown of wishlist entries by pipeline stage.
Conversion Rate Tracking
Monitor how effectively you convert interest into sales.
Top Wishlisted Watches
Identify your most in-demand timepieces at a glance.
Brand & Collection Grid
Understand demand patterns across your portfolio.
CSV Export
Export data for external analysis and reporting.
Security & Access Control
Enterprise-grade protection for your sensitive data
Two-Factor Authentication
MFA/TOTP support for secure account access.
Complete Audit Logging
Every action is logged for security and compliance.
Password Policy Enforcement
Strong password requirements protect all accounts.
Role-Based Access
Admin and Staff roles with appropriate permission levels.
User Experience
Modern, intuitive interface designed for daily use
Light & Dark Mode
Choose the theme that suits your working environment.
Fully Responsive
Works beautifully on desktop, tablet, and mobile devices.
Modern Interface
Clean, intuitive design that requires minimal training.